Founder of OneDios, Nitin Chawla

Nitin Chawla is the founder of OneDios, a firm that aims to provide all Indian clients with a “straight from company” end customer support experience. The platform presently connects to items in a few product areas and is fast expanding into additional categories.

Nitin is a passionate start-up enthusiast who believes in and lives by the idea of giving 100 percent to make a business succeed. He has cherished connections with CxOs, stitched solutions to bridge gaps in business processes using change management and technology, and aided enterprises of all sizes, sectors, and geographies in their digital transformation journeys throughout his previous stints with IBM and Fujitsu.
In 2019, he launched OneDios in Delhi, making it India’s first platform that assists brands, original equipment manufacturers (“OEMs”), and their channel partners in better understanding their end customers and empowering them to create better sales and ownership experiences.
Customers have traditionally relied on brands’ contact centers, customer service support, or websites to submit service requests or complaints.
OneDios was created to give convenience and to address difficulties such as call dropouts, long wait times in IVR lines, and repeating the same information to different call center executives, to name a few.

Customers’ requests are registered using proprietary AI/ML models on the platform, which also serves as a single point of contact for numerous companies. Nitin’s firm, which aligns with his “Brand’s First” attitude, allows brands to digitally receive various customer care and repair requests, lessening the burden on contact centers. It enables businesses to better service their customers while also lowering the cost of call centers across various industries.

In less than two years, the platform has on boarded more than 20 businesses and 3,000 clients, and it now processes over 1000 requests per month. Nitin’s extensive knowledge of the Indian electronics and retail industries has proven to be a valuable addition to OneDios. Nitin leads the firm with unrivaled zeal from the front.