Empowering Ecommerce Success The Dynamic Duo behind Eshopbox, Ankush Karwa and Mayur Karwa

As India’s ecommerce landscape continues to surge, projected to reach $99 billion by 2024 with a 27 percent CAGR, the demand for efficient logistics solutions becomes paramount. Amid this thriving ecosystem, Eshopbox, a Gurugram-based third-party logistics (3PL) start up, has emerged as a game-changer. Co-founded by cousins Ankush Karwa and Mayur Karwa in 2016, Eshopbox provides a comprehensive tech-enabled fulfilment infrastructure and platform to help brands and retailers navigate the complexities of multichannel commerce.

The visionary duo is determined to revolutionize ecommerce by delivering not just products, but seamless customer experiences. Eshopbox operates on the philosophy of empowering businesses, regardless of size or location, to create compelling brands that resonate with consumers and prioritize customer satisfaction.

Transforming Ecommerce Logistics: Eshopbox’s Impact

Ankush Karwa, CEO and Co-founder of Eshopbox, envisions their start-up as a means to liberate companies from the hassles of maintaining physical warehouses. Comparing Eshopbox’s role to how Amazon Web Services and Google Cloud eliminated the need for physical servers, Ankush emphasizes their mission to streamline ecommerce operations through cutting-edge technology.

Eshopbox offers a holistic solution encompassing tech-enabled fulfilment, storage, order processing, return management, last-mile shipping, payment reconciliation, and inventory control. The start-up caters to various industries, including fashion, beauty, health, electronics, and home, serving well-known brands such as Raymonds, W, Blackberrys, Royal Enfield, and many others.

The Genesis of Eshopbox: A Vision for Holistic Ecommerce

An IIT-Bombay alumnus, Mayur Karwa, along with lawyer-turned-entrepreneur Ankush Karwa, embarked on their ecommerce journey in 2014 with Factory Rush, a direct-to-consumer ecommerce brand. Their firsthand experience revealed a gap in the market – logistics companies lacked the technology and process expertise to meet evolving customer expectations, particularly in the ecommerce realm.

This realization led to the inception of Eshopbox as a tech-enabled fulfilment company. Anchored in their mission to provide an Amazon-like customer experience, Ankush and Mayur’s venture has grown exponentially. Eshopbox boasts state-of-the-art fulfilment centres in Gurugram, Mumbai, and Bengaluru, with plans to expand further.

Fulfilment Powered by Technology and Vision

Eshopbox’s strategic approach revolves around enabling brands to focus on their core business while they handle the intricate logistics. Their integrated suite of tools simplifies back-office operations, reporting, analytics, and inventory movement management. By seamlessly integrating with platforms like Amazon and Flipkart, Eshopbox helps brands achieve distinctions like Amazon Prime and Flipkart Assured badges.

The start-up’s technology-driven approach extends to fulfilment centres, optimizing processes with a no-code workflow builder for efficient process management. They constantly enhance the end-customer experience, offering swift delivery, exchanges, and returns. Eshopbox also prioritizes automation, utilizing AI-based routing, scheduling, and courier recommendations, further boosting warehouse efficiency.

A Promising Future: Scaling with Innovation

Operating on a subscription-based model, Eshopbox charges a monthly fee for access to its fulfilment centres and tech platform. Additional fulfilment and storage fees are calculated based on variables such as order volume and inventory space. Despite challenges, the bootstrapped startup has achieved an impressive annual recurring revenue of over $3 million, aiming to double it by the next financial year.

Mayur Karwa envisions a promising future, with the D2C ecommerce market expected to reach $100 billion by 2026. Eshopbox aims to empower a diverse range of merchants by continuing to refine their merchant-facing software, expanding integrations, enhancing delivery networks, and investing in warehouse management and automation.

Ankush Karwa reinforces their unique value proposition: unlike others, Eshopbox owns the entire fulfilment chain, from storage to shipping, setting it apart in a competitive landscape. As ecommerce evolves, Ankush believes that brands, regardless of size, will lean on fulfilment experts like Eshopbox to ensure seamless customer experiences and efficient operations.